Privacy Policy

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Privacy Policy

This Privacy Policy explains how your personal data is collected, used, and protected when you use this website or engage with physiotherapy services.

Who We Are
Restore Physiotherapy is committed to protecting your privacy and handling your personal data in a secure, transparent, and lawful manner.

What Data We Collect
We may collect and process the following information:

• Personal identification information (such as name, address, email address, and phone number)
• Special category data, including health-related information required to provide safe and appropriate assessment and treatment
• Appointment and payment details
• Website usage data (such as cookies, IP address, and browser information)

How We Collect Your Data
You directly provide most of the data we collect. This may occur when you:

• Book appointments online
• Complete consultation or registration forms
• Contact us via email or other communication methods
• Provide feedback or complete surveys
• Use or view our website via cookies

Lawful Basis for Processing
We process your personal data in accordance with UK GDPR under the following lawful bases:

• Contract: to provide physiotherapy services
• Legal obligation: to maintain accurate healthcare records
• Legitimate interests: to manage and improve our services
• Consent: for marketing communications and certain uses of your data

Health-related data is classified as special category data and is processed only with your explicit consent, which is obtained during completion of consultation forms.

How We Use Your Data
We collect your data so that we can:

• Provide physiotherapy assessment, treatment, and ongoing care
• Manage appointments and maintain accurate clinical records
• Communicate with you regarding your care
• Process payments and administrative tasks
• Send you information about services or offers (if you have opted in)
• Improve our website and service delivery

We do not share your data with third parties for marketing purposes.

Data Sharing
Your data will only be shared where necessary and appropriate, including:

• With other healthcare professionals involved in your care (with your consent)
• With insurers where relevant
• Where required by law

No third parties have access to your data unless legally permitted.

How We Store Your Data
Your data is stored securely using approved systems, including Cliniko for clinical records. Appropriate technical and organisational measures are in place to protect your data from unauthorised access, loss, or misuse.

Data Retention
We retain records in line with UK healthcare guidelines:

• Adult treatment records: minimum of 8 years after your last appointment
• Obstetric records: up to 25 years
• Children’s records: until age 25 or 8 years after treatment ends (whichever is longer)

After this period, your data will be securely deleted.

Marketing
We may send you information about our services that may be of interest to you if you have opted in. You can opt out at any time by contacting us or using the unsubscribe option provided.

Your Data Protection Rights
Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where applicable)
• Restrict processing of your data
• Object to processing
• Request transfer of your data (data portability)

We will respond to any request within one month.

Cookies
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. We use cookies to improve your experience and understand how our website is used.

You can manage or disable cookies through your browser settings. For more information, visit www.allaboutcookies.org.

External Links
Our website may contain links to other websites. This privacy policy applies only to our website, and we encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy
We keep this Privacy Policy under regular review and will update it as necessary. Updates will be published on this page.

Contact Us
If you have any questions about this Privacy Policy, the data we hold about you, or wish to exercise your rights, please contact:

Restore Physiotherapy
Email: claire.restorephysio@gmail.com

Complaints
If you are not satisfied with how your data has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/